How to make a claim

To ensure your insurer pays your claim, you must act according to the following:

Do not admit liability

  • DO NOT admit responsibility or liability. Refrain from making a promise or offer of payment in regard to any claim.
  • DO NOT offer or agree to settle any claim without your insurer’s written consent.

In the event that a claim is for legal liability, you may make a written request for us to agree that you are protected in respect of the claim.

Prevent further damage

You must take all reasonable precautions to mitigate any further loss, damage or liability.

Contact the police

In accordance with the legislation of the state or territory in which the accident or damage occurs, you must:

  • Contact the police if any person was injured as a result of an accident.
  • Request police presence at the scene of the accident. It is important that you contact the police immediately if your vehicle has been stolen or maliciously damaged.

Contact us as soon as possible

If there is an accident occasioning in loss, damage or liability that appears to result in a claim, it is important that you give immediate notice along with the full details of any loss, damage and/or anticipated or alleged liability.

Along with notification of an incident, any correspondence that is received in regards to the incident must be forwarded on to us immediately. This may include but is not exclusive to:

  • Any notice of impending prosecution
  • Details of any inquest or official enquiry

Important phone numbers

Claims can be lodged directly with any of the following providers in the event of an emergency.

ALLIANZ: 1300 300 573

ZURICH: 03 9940 6555

QBE: 133 723

CGU: 1300 550 193

VERO: 1300 888 073

BERKSHIRE: 1300 559 019

TRUCKSURE: 02 9299 5777
or after hours: 0404 019 264

Claim forms

Please complete one or more of the following claim forms if applicable and return to our office:

Allianz motor-claim-form Allianz property claim form BHIA home and contents insurance claims notification Trucksure motor vehicle claim form Vero machinery breakdown claim form Vero property claim form Zurich motor claim form
Let us help you resolve your claim with hassle-free, exceptional service